A different look at organizations, teams and ourselves. A few lines I hope will help to change
Customer experience, Customer journey, customer service, customer centric, our customer is the reason of everything we do. How many of these words have you heard lately? Many of them, for sure.There are many ways to interact with customers: tolerate them, handle them nicely, care about them, overwhelm them, ignore them... I have experienced two examples this … Continue reading Push & Pull Customer Service
Not everyone does it, speaking up is a scarce good. And when we do, when we speak up, it's not guaranteed we do it at the right time, with the appropriate words, with an elaborated statement, .. So, there is no good in remaining silent, even more when we see something unfair, an injustice or … Continue reading The scarce good of Speaking up
I have written in this blog a lot about uncertainty, how averse or inclined we are. Without regard of what type you are, we all go through different stages when starting something new. These last weeks I have rediscovered mines. Projects and adventures, have driven me through this kind of rollercoaster. Many people has drawn … Continue reading The personal process of transforming daydreams into real
Many of the things we build, create are for consumption by others. We suffer and enjoy the process, as we are creating something we feel it will be useful or special. After, we share it, we sell it, we expose it. We are quite sure they will like it, after all that we include. Feeback … Continue reading Create, release, ask for feedback
We are by nature ideas-generating machines. In a day we can ask and answer to ourselves so many times.. What if I did, try? And could I go home using a different route? Why don't we? Hummm... what would happen if...? As easy as they flow in our minds wwe let them go when we … Continue reading What when the idea isn’t as good as we thought?
There are few people who have the skills of true listening as also to know when and how to speak. These are two awesome "super powers". It's not easy to hear an opinion contrary to ours, without giving that look, or trying to rebate it just pursuing to be wright, to tell what is our … Continue reading Learning to listen and to speak
We all enjoy a good story. I like far more when it comes from a teller who captivates the audience. And it's an every day situation. The ones we read to our kids, written by someone else. The ones we transmit (as someone else did tell us to do so) but we don't believe in. … Continue reading Stories
I 've heard that there are creative and logical people. But both have in common that when allowed to build something new, they come up with brilliant ideas. Ideas that, maybe, for years they have been thinking about but no one could hear them, that were triggered by a comment during an informal conversation, that … Continue reading Give me the space and the sky will be my limit
After looking at the strong pieces, we will explore the weak ties, how powerful they are, what we need to do in order to have an excellent network. Definition: invisible bonds that provide people with access to information and resources beyond those available in their own social circles. They provide the bridges where innovation cross … Continue reading Networks: the strength of weak ties
In the next two posts we will look at two different types of network connections, strong and weak ties. Just an overview at their main characteristics, strengths and weaknesses. Let's start by the ones that might appear as more powerful, useful. The strong ones. Definition: invisible bonds that make us feel a sense of belonging. … Continue reading Networks: Strong and weak ties