A different look at organizations, teams and ourselves. A few lines I hope will help to change
We don't know what we will find, what is awaiting for us just around the corner. We just know how we did react to the last bump, or success, or challenge,. We just know how faced life yesterday. We, simply do not know. We just can expect to be prepared to respond, we have the … Continue reading Around the corner
Yesterday was thanksgiving. A day to give thanks (although we should be able to do it every day, not having to wait a whole year!) to: those who love and support us those who teach us something every day, making who we are for what we have, how lucky we can be to who gives … Continue reading Happy thanksgiving (+1)!
We only think about leaning our daily activity when struggling, we put the effort on being cost effective when facing budget cuts, we talk about being customer oriented when we are losing them... But what if we tried to always do better, for ourselves, our customers and employees at the most reasonable cost? Common sense. … Continue reading Focus on … what?
Easy to say, not so easy to do. Open space, team building, training, ... All of this worths nothing, as they are simply tools, if there is not in place the basic, the HOW. And that's Trust. What you need: Trust is the only feasible base to build a collaborative environment as it makes every … Continue reading Network Talks: Collaboration, how?
When a problem arises, there are two different type of responses. One is to try finding the answer on what we know or did in the past that apparently worked. The other is to seek for out of the box solutions. But sometimes happens that the challenge/problem was never approached. Or, at least, there are … Continue reading Clueless? Don’t panic
We work hard, we live under a lot of pressure, our agenda is full, our weekends or days-off are few, short. The closest you get to that expected break, the more you feel the tiredness, but at the same time you have that joy of having that amount of time to do whatever you want … Continue reading Time for a break
You fell in love with that brand, product, service, project, team. You would not buy anything else even if it was cheaper, told it was better, ensured to have a shorter answering time, offered a more attractive one, promised to get a salary increase. You would not do it because of that je ne sais … Continue reading Can our soul vanish?
How many times do you hear: "this is urgent"... "X" has asked for this report asap, we need the information by the end of the morning, I am sorry to come on a rush but we are on a hurry and we need your help Now, ... many many times. No one can live forever … Continue reading Urgency overuse can make it meaningless
Information: #data, #fake_news, #gossip, #tweets, #conversations, #corporate_Communication, #memos, #meetings, #stories, #presentations, #useful, #verified, #estimation... We live in the era of hyper information. We find anything we want or need, even more, more than we want or look for, we have information overload. Depending on the source it comes from, we credit it or not. But … Continue reading Information and trust
Customer experience, Customer journey, customer service, customer centric, our customer is the reason of everything we do. How many of these words have you heard lately? Many of them, for sure. There are many ways to interact with customers: tolerate them, handle them nicely, care about them, overwhelm them, ignore them... I have experienced two examples … Continue reading Push & Pull Customer Service