Push & Pull Customer Service

Customer experience, Customer journey, customer service, customer centric, our customer is the reason of everything we do. How many of these words have you heard lately? Many of them, for sure.There are many ways to interact with customers: tolerate them, handle them nicely, care about them, overwhelm them, ignore them... I have experienced two examples this … Continue reading Push & Pull Customer Service

The personal process of transforming daydreams into real

I have written in this blog a lot about uncertainty, how averse or inclined we are. Without regard of what type you are, we all go through different stages when starting something new. These last weeks I have rediscovered mines. Projects and adventures, have driven me through this kind of rollercoaster. Many people has drawn … Continue reading The personal process of transforming daydreams into real

What when the idea isn’t as good as we thought?

We are by nature ideas-generating machines. In a day we can ask and answer to ourselves so many times.. What if I did, try? And could I go home using a different route? Why don't we? Hummm... what would happen if...? As easy as they flow in our minds wwe let them go when we … Continue reading What when the idea isn’t as good as we thought?

Give me the space and the sky will be my limit

I 've heard that there are creative and logical people.  But both have in common that when allowed to build something new, they come up with brilliant ideas. Ideas that, maybe, for years they have been thinking about but no one could hear them, that were triggered by a comment during an informal conversation, that … Continue reading Give me the space and the sky will be my limit

Networks: the strength of weak ties

After looking at the strong pieces, we will explore the weak ties, how powerful they are, what we need to do in order to have an excellent network. Definition: invisible bonds that provide people with access to information and resources beyond those available in their own social circles. They provide the bridges where innovation cross … Continue reading Networks: the strength of weak ties

Networks: Strong and weak ties

In the next two posts we will look at two different types of network connections, strong and weak ties. Just an overview at their main characteristics, strengths and weaknesses. Let's start by the ones that might appear as more powerful, useful. The strong ones. Definition: invisible bonds that make us feel a sense of belonging. … Continue reading Networks: Strong and weak ties