Little boys and girls trust their parents actions and instructions. Same happens with their relationship with most part of the adults. They are their reference on how the world works, their teachers and translators into it. They simply trust their words and acts. Adults‘ trust is slightly different. Trust is already our starting point with … Continue reading Trust
In any culture NO is not an easy word to use when being asked to do something. It might look that when we say I can't, I do not know, I haven't that information, I won't be able to do it, we don't sell this product, won't deliver on time, ... we will not be … Continue reading The inevitable no
La confianza se gana poco a poco, a través de nuestros actos en cada una de las tres dimensiones que la conforman y requiere del largo plazo, pero se puede perder en un instante. Pero, ¿En base a qué se construye y cómo la perdemos? La confianza descansa sobre: Capacidad (Aptitud) Carácter Comunicación Os sonará … Continue reading The 3 Cs of Trust