Getting the solution before knowing what the problem is

Our background, prejudices, paradigms, ... all affect our decisions, or at least the way we see the world. It is black, green or white, but it is what we know it is. When we face a challenge, specially a problem-solving one, we usually let this influence have an important role in the process. And it's … Continue reading Getting the solution before knowing what the problem is

The healthy part of breaking up

It's not exclusive of couples. We break up with things, companies and people every day.With our car, when we switch it for car sharing. With our hairdresser, when we move to a new neighbourhood and find one we like just across the street. With our customers, when we decide to focus on a specific segment. … Continue reading The healthy part of breaking up

Push & Pull Customer Service

Customer experience, Customer journey, customer service, customer centric, our customer is the reason of everything we do. How many of these words have you heard lately? Many of them, for sure.There are many ways to interact with customers: tolerate them, handle them nicely, care about them, overwhelm them, ignore them... I have experienced two examples this … Continue reading Push & Pull Customer Service

The personal process of transforming daydreams into real

I have written in this blog a lot about uncertainty, how averse or inclined we are. Without regard of what type you are, we all go through different stages when starting something new. These last weeks I have rediscovered mines. Projects and adventures, have driven me through this kind of rollercoaster. Many people has drawn … Continue reading The personal process of transforming daydreams into real

Reset Button: Disconnect to reconnect

Anyone who has lived abroad for a long time and has only spoken the local language mixes words when switching to his mother tongue. At the beginning it happens rarely, but after a while it becomes more and more usual. It's normal. As time goes by, our sentences are more "learned language" and "less native". … Continue reading Reset Button: Disconnect to reconnect

What when the idea isn’t as good as we thought?

We are by nature ideas-generating machines. In a day we can ask and answer to ourselves so many times.. What if I did, try? And could I go home using a different route? Why don't we? Hummm... what would happen if...? As easy as they flow in our minds wwe let them go when we … Continue reading What when the idea isn’t as good as we thought?